Frequently Asked Questions

How long will it take for my order to arrive?

Orders are typically dispatched within 1-2 working days. Standard shipping usually takes 3-5 business days, while express shipping delivers within 1-2 business days. Delivery times may vary depending on your location.
Can I change or cancel my order?

We aim to process orders quickly, but if you need to make any changes or cancel your order, please contact us as soon as possible at contact@sophieharmer.co.uk. We will do our best to accommodate your request, but once the order has been dispatched, we may not be able to make changes. We are unable to cancel personalised orders.
What should I do if my item is damaged or faulty?

If your item arrives damaged or faulty, please contact us within 14 days of receiving your order at contact@sophieharmer.co.uk. We'll assist you with a return, exchange, or refund, depending on your preference.
Can I make a custom order?

Yes, we offer bespoke design services for certain products! If you would like to discuss a custom order, please get in touch with us at contact@sophieharmer.co.uk, and we’ll be happy to help bring your vision to life.
Do you offer wholesale?

Yes, we do offer wholesale! If you're interested in stocking our products in your store or business, please get in touch with us at contact@sophieharmer.co.uk for more information on our wholesale options and pricing.