Shipping & Returns
Shipping Policy
We are pleased to offer shipping to mainland UK. All orders are dispatched via Royal Mail to ensure reliable and efficient delivery. Our standard shipping charge is £5, and we also offer an express shipping option for £7, providing quicker delivery for those who need it. Orders are typically dispatched within 1-2 working days, while personalised orders are dispatched within 5-7 working days. Please note that delivery times may vary depending on your location and the chosen shipping method. We strive to process and dispatch orders promptly to ensure your items reach you as quickly as possible.
Standard postage for Greeting cards and A5/A4 Prints is charged at £1.90, with priority shipping costing £3.40.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer returns and exchanges within 14 days of purchase. To initiate a return or exchange, please get in touch with us at contact@sophieharmer.co.uk. We’ll provide you with the necessary instructions to process your return or exchange. Please note that the item must be returned in its original condition and packaging and customers are responsible for covering the cost of return delivery.
Unfortunately, personalised items are not eligible for return or exchange unless they arrive damaged or faulty.
Vintage Furniture Policy
Please note that all vintage and antique furniture is sold as seen. These pieces have had a life before reaching us, as such, signs of age, minor imperfections, and surface wear are to be expected and celebrated as part of their charm.
We take care to photograph and describe each item accurately, but if you have questions before ordering, please don’t hesitate to get in touch.
Due to the nature and size of these items, delivery charges may vary and will be confirmed at checkout or shortly after your order is placed.
Vintage Furniture Delivery
We offer local delivery of vintage furniture within a set radius for a flat fee of £30. If your address falls within our delivery area, this option will be available at checkout. All deliveries are made to the doorstep only.
If your address is outside our delivery radius, please contact us and we’ll be happy to arrange collection from our premises or discuss alternative options where possible.
As our vintage pieces are often large and one-of-a-kind, please ensure there is adequate access for delivery before purchasing. If you have any questions, don’t hesitate to get in touch — we’re here to help.